Design Sprint for 1.5 Million Users
500,000 applications/year
Kuntarekry.fi is Finland's job matching platform for the public sector, connecting job seekers with municipalities, hospitals, and schools. Around 500,000 job applications flow through it annually, serving 1.5 million users. FCG wanted to improve the job seeker experience and learn the Design Sprint methodology.
First Design Sprint for the organization. Eleven people from different functions needed to align. The job application form had to work for a diverse group: nurses applying to hospitals, teachers to schools, engineers to municipal infrastructure projects.
The shape of the week
- 01
Day 1: User challenge identification and job search process mapping
- 02
Day 2: Ideation, benchmarking existing services, wireframe creation
- 03
Day 3: Decision-making on solutions, user flow finalization, prototype specs
- 04
Prototype built and tested with actual job seekers
- 05
Methodology documented for independent use
Product Manager, FCG
“Design Sprint clearly defined our service direction and unified departmental goals.”
The moment that surfaced
By day 3, the team had consensus on direction. Not from endless meetings. From structured decisions backed by evidence. The sprint compressed months of committee discussions into focused days where decisions had to happen.
What the week bought
Validated prototype and concrete development proposals backed by real user feedback. FCG now runs their own Design Sprints. Cross-functional alignment that continued beyond the sprint.
- Concrete proposals for job application form improvements
- Team trained to run their own Design Sprints
- Clear product direction from user testing
- Methodology transfer was the lasting impact
Why the sprint earns its week
A 3-day sprint with 11 people from different functions is intense. The value comes from compressing what would normally be months of discussion into focused days where decisions have to happen.
Full case study on Fraktio
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